App Support

We're here to help you get the most out of our app

Welcome to Our Support Center

Thank you for using our app! We're committed to providing you with the best possible experience. If you have any questions, issues, or feedback, please don't hesitate to reach out to us using any of the methods below.

Contact Us

📧 Email Support

Get help via email

Email Us

Response within 24-48 hours

💬 Feedback

Share your thoughts

Send Feedback

We love hearing from you!

Frequently Asked Questions

How do I create an account?
Open the app and tap on "Sign Up" or "Create Account" on the welcome screen. Follow the prompts to enter your information and complete the registration process.
How do I reset my password?
On the login screen, tap "Forgot Password?" and enter your email address. You'll receive instructions to reset your password via email.
How do I delete my account?
Go to Settings > Account > Delete Account. Please note that this action is permanent and cannot be undone. All your data will be permanently deleted.
Is my data secure?
Yes! We take data security very seriously. All data is encrypted in transit and at rest. Please review our Privacy Policy for more details.
The app is crashing. What should I do?
First, try closing and reopening the app. If that doesn't work, try restarting your device. If the problem persists, please make sure you have the latest version of the app installed. If issues continue, contact us with details about your device and iOS version.
How do I update the app?
Open the App Store, tap your profile icon, scroll down to see pending updates, and tap "Update" next to our app. You can also enable automatic updates in your device settings.
Does the app work offline?
Some features may be available offline, but an internet connection is required for full functionality. Specific offline capabilities depend on the app features.
What devices are supported?
The app supports iPhone and iPad devices running iOS 14.0 or later. For the best experience, we recommend keeping your device updated to the latest iOS version.

Troubleshooting Tips

Common Solutions

  • Force close the app: Double-click the home button (or swipe up from the bottom) and swipe up on the app to close it completely
  • Restart your device: Power off your device completely and turn it back on
  • Check for updates: Make sure you're running the latest version of the app
  • Check your internet connection: Ensure you have a stable internet connection
  • Free up storage: Make sure your device has enough available storage space
  • Reinstall the app: As a last resort, delete and reinstall the app (note: this may delete local data)

Report a Bug

If you've encountered a bug or technical issue, please email us at amplifycloud@outlook.com with the following information:

  • Description of the issue
  • Steps to reproduce the problem
  • Your device model and iOS version
  • App version (found in Settings > About)
  • Screenshots or screen recordings (if applicable)

Feature Requests

Have an idea for a new feature? We'd love to hear it! Send your suggestions to amplifycloud@outlook.com. While we can't implement every request, we carefully review all feedback when planning future updates.

Privacy & Security

Your privacy and security are important to us. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

Need More Help?

If you can't find the answer to your question here, please don't hesitate to contact us:

Email: amplifycloud@outlook.com
Response Time: We typically respond within 24-48 hours

Contact Support